Built to Last. Backed by Confidence.
At SCANPAN, every piece of cookware is designed with longevity, performance, and everyday reliability in mind. Our products are crafted to meet the highest standards, and we stand behind their quality.
Lifetime Warranty
SCANPAN cookware is covered by a limited lifetime warranty against manufacturing defects under normal domestic use. This warranty applies to the original purchaser and covers faults in materials or workmanship that affect the product's performance.
What's Covered
All claims are assessed based on correct domestic use and adherence to the care instructions below.
Covered
- Issues with the non-stick coating, such as peeling or bubbling
- Defects in materials or construction
Not Covered
- Overheating or misuse of the product
- Residue build-up from cooking sprays
- Scratches from sharp or abrasive utensils
- Staining, discolouration, or cosmetic wear
- Accidental damage such as drops or impact
- Failure to follow care and usage guidance
Product-Specific Warranty
Warranty cover depends on the type of SCANPAN product.
For the most accurate warranty information, please refer to the details shown on the individual product page, or contact our customer service team before making a claim.
Care & Use Guidance
To maintain optimal performance and keep your warranty valid, follow these simple guidelines.
Do
- Use low to medium heat for best results
- Clean with warm soapy water and a soft sponge or cloth
Avoid
- Heating cookware while empty
- Aerosol cooking sprays
- Harsh abrasives and metal scouring pads
Making a Warranty Claim
If you believe your product has a manufacturing fault, our team is here to help. Please provide the following to the email info@inthehaus.co.uk :
Proof of purchase
A brief description of the issue
Clear photographs of the product
Your order number (if bought directly from us)
Once reviewed, we'll advise on the appropriate next steps. Where a manufacturing defect is confirmed, we'll provide a suitable resolution.
Frequently Asked Questions
How long is my SCANPAN cookware covered?
It depends on the range. Stratanium non-stick cookware carries a limited lifetime warranty, while stainless and raw steel is covered for 10 years. Check the individual product page for the exact term.
Does the non-stick warranty cover scratches?
No. Scratches caused by metal or abrasive utensils are considered avoidable damage, not a manufacturing fault. Peeling or bubbling of the coating under correct use is covered.
I lost my receipt — can I still claim?
Proof of purchase is required to assess a claim. If you bought directly from us, your order number is enough. For purchases from a retailer, please contact us and we'll advise on what we can accept.
Can I use my SCANPAN pan in the dishwasher?
For the longest life we recommend hand washing with warm soapy water and a soft sponge. Harsh detergents and abrasive pads can shorten the life of the coating.
How long does a claim take?
Once we've received your proof of purchase, description and photos, our team will review and respond with next steps. Most claims are assessed within a few working days.
This warranty is offered in addition to your statutory rights. Nothing in this policy affects your legal rights under UK consumer law.
Need help with a claim?
Our customer service team is happy to guide you through the process and answer any questions before you submit a claim.